Frequently Asked Questions
Find answers to common questions about our premium electronics.
Do Ruko products come with a warranty?
Yes, all Ruko electronics include a standard 12-month limited warranty covering manufacturing defects.
How do I update the firmware on my device?
You can download the latest firmware updates via the Ruko companion app or the 'Support' section on our website.
Are your products compatible with smart home ecosystems?
Most Ruko devices are compatible with major systems including Amazon Alexa, Google Assistant, and Apple HomeKit.
What should I do if my device isn't charging?
Ensure you are using the original Ruko charging cable and adapter. If issues persist, try a different power outlet or contact support.
Can I purchase replacement parts or batteries?
Yes, we offer a range of authentic replacement parts and accessories directly through our online store.
Is international shipping available?
We currently ship to over 50 countries. Shipping rates and delivery times vary by destination.